Frequently Asked Questions

Booking a Kddad is super easy. Simply, follow the steps below:
  • Open Kddad app
  • Select your trip type
  • Enter your pick-up and drop-off location
  • Tap Apply Coupon and redeem your offer
  • Tap Continue and then Confirm Booking
Simply after you have booked your ride and a Captain has accepted, you’ll see the:
  • Captain’s name
  • Estimated time of arrival
  • Profile photo
  • Vehicle details

When your Captain arrives, you’ll receive a push notification letting you know they have arrived at your pick-up location.

If you have any special instructions or need to speak to your Captain, you can give them a call in the app by tapping ‘Call Captain’.

Your pick-up location will automatically set to your current GPS location. If you’d like to change it, there’s a couple of ways to do so:
  • Tap ‘pickup location’ at the top of the screen and enter your address.
  • Drag the kddad logo pin to the right location on the map.
You will need to enter your drop-off location before confirming your booking. You can do this by:
  • Entering the address in the ‘drop location’ field at the top of the screen..
  • Moving the kddad logo pin to your location on the map.
To apply a referral code and offer coupons coupon to your trip:
  • Open Kddad app.
  • Enter code number on “enter coupon” at the bottom of the screen.
  • Enter code number on “enter coupon” at the bottom of the screen.
  • Tap ‘Confirm booking.
Once your booking is confirmed, you’ll be able to track your trip and see the following details on your app in real time:
  • Your Captain’s ETA and current location.
  • The Captain’s route to your pick-up address.
  • The entire route of your trip.
You can pay for your ride using a credit/debit card.Follow the steps below to add these payment methods to your account:
  • Select ‘profile’ from the main menu in the app
  • Click on the lift corner payment icon.Click on ‘Add another card’.
  • Click on ‘Add another card’.
  • Enter your card details and click ‘Save Card’.
You can change your payment method before booking a trip, follow these steps below to do so:
  • Enter your pick-up and drop-off location.
  • Tap ‘Continue’
  • Tap ‘Tap your payment method icon in the bottom right corner of the screen.’
  • Select your payment option or add another card.
Ratings enable us to ensure both our riders and Captains are having a great experience using Kddad. You’ll always be prompted to rate your Captain after you take a trip with us. Once you reach your destination, a notification will appear that will prompt you to rate your Captain.
  • You’ll be able to rate your trip from 1 to 5 stars.
  • Provide your feedback or comments.
Kddad operates across all Saudi Arabia’s cities.
You can definitely take a trip in a city you didn’t sign up in, as long as Kddad operates in that city.
If your Captain did not pick you up because you had too much luggage for their car. You will not be eligible for a cancellation fee. If you are travelling with a lot of pieces of luggage, opt to book for an XL from our categories as these have more space to carry your luggage.
Customers must not book trips for children under 18 years of age unless they are accompanied by an adult for the entire duration of the trip.
While you can’t request a specific model car or Captain, you can select a car between our three different types that are available to book.or more information, click on Fleet
You can only request one trip at a time. You can request another vehicle immediately after your current trip ends.
Yes, we provide KddadShare, which allows you to share the trip with other traveling to the same destination.
When you create an Kddad account, update your payment method or request a trip you may see a pending transaction on your account. This isn’t an extra charge, but a temporary authorization holds to check that a valid payment method is being used. These will usually appear when you are using Kddad for the first time or if you are adding a new payment method.
To compensate your Captain for their time and effort, we’ll apply a cancellation fee in instances when the trip is cancelled within 5 minutes of a car arriving.
If you no longer need a trip, feel free to cancel it. To cancel a trip, tap ‘Cancel’ in the bottom left corner of the app. To compensate your Captain for their time and petrol, we may apply a cancellation fee for specific trips.
You can pay for your Kddad trip using your credit/debit card. You will need to add your chosen card to your Kddad account to pay for the trip.Follow the steps below to add your credit/debit card to your Kddad account:
  • Select ‘profile’ from the main menu in the app.
  • Click on the lift corner payment icon.
  • Click on ‘Add another card’.
  • Enter your card details and click ‘Save Card’.
Once you have successfully added your card, all you need to do is to select the card from the ‘Pick a Payment’ option before confirming a booking.
Kddad is an entirely cash free experience. Book your trip at the ease of your app and when your trip ends, your chosen payment method will be charged. Easy as that!
Simply, download the app and sign up with your details. The below fields are what you will be asked to enter in order to sign up.
  • Mobile number
  • Name
  • Email address
  • Referral code if you’ve been referred to Kddad
  • Payment details
A way to earn credit on us and reward you for referring friends to Kddad. All you need to do is share your unique referral code and when your friend takes their first trip, you’ll both earn 10 SAR credit.

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